Delete your Pethotel account
You can delete your account in the Pethotel app or ask us to delete it by email.
In the app
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Sign in to the app
Sign in to the account you want to delete.
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Open Profile and choose My details
If you are a sitter, choose Settings in Profile first and then My details.
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Choose Delete account and confirm
The account is closed at once, and you are signed out.
Without the app
Email [email protected] and tell us the email address or phone number on your account. We delete your account and your data within 30 days.
What is deleted
Deleting in the app closes the account at once. Your data is erased completely when you ask for it by email.
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The account is closed at once
No one can sign in to it anymore, and you are signed out on every device.
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Notifications stop
Your phone no longer receives notifications from Pethotel.
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A sitter's profile leaves the search
If you are a sitter, your profile is removed from the search and no one can book you anymore.
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Your data is erased on request
When you ask by email, we erase your profile, your pets' details, your messages and your photos within 30 days.
What is kept
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Booking and payment records
Finnish accounting law requires us to keep bookings and payments for six years from the end of the year in which the financial period ended.
